Conflict is a normal part of human relationships. There are several reasons why conflict might occur. Like an iceberg, some of the reasons lie are obvious, while others lie beneath the surface and are less evident. Some causes of conflict might include:
- Lack of understanding/misunderstanding
- Differences in approaches or styles
- Differences in values or goals
- Low trust
The challenge with conflict is not that it exists but rather how we respond to it. In large part, it is not possible to change or control how other individuals behave in a conflict. And often, the situation itself can not easily be changed. Instead, what you can change and control, is how you, yourself, behave and respond to conflict.
The appropriate response to conflict will depend on several factors, including:
- the seriousness of the conflict
- the importance of that task/issue at hand
- the importance of the relationship.
Quick Tip
In choosing how you will respond to a given conflict situation, consider whether additional resources (e.g., time, facilitators) might help support better outcomes.
Resources
This tool will help you understand different conflict-handling styles and support you in choosing the appropriate response to a given conflict.
Consider adopting the Rules of Inquiry as part of your Terms of Reference. They provide a framework for stepping beyond your own individual judgements and assumptions to focus deeply on the task at hand by standing in inquiry.